Most orders ship within 1-3 business days. Shipping times will vary on your shipping location. All items ship out of our warehouse in Hallam, Victoria, Australia.

At present we only ship to Australia using Australia Post standard shipping.

When will I receive my order?

Items shipping to addresses within Victoria usually take 1-3 business days to process and 3-5 business days to arrive. Items shipping to all other states take 1-3 business days to process, and 5-7 business days to arrive

Orders received over the weekend and on holidays will be processed the following business day.

If you do not receive your order within the time frames above, please contact us using the form on the Contact page.

I never received my confirmation e-mail after ordering/registering/shipment.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact” page, and submit your question through our form.

How do I contact customer service?

You can contact us by clicking Contact Us.

Unfortunately, we are unable to assist via phone.

How do I check the status of my order?

Tracking information takes 1-3 days for most orders. The tracking number will be emailed and shown on the order page of your account. Unfortunately, we cannot track packages to all countries. Please navigate to the “Customer Support” page and fill out the form to inquire about your tracking.

Which countries do you ship to?

At present, we only ship to Australia

Who should I contact about my order?

Please fill out the form through our Contact page to inquire about your order or tracking.

How to Change or Cancel Your Order

We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, make address edits or add items. Once you receive your order in the mail, simply return any items you do not want by following our returns process.